01
Contact channels
- General, demo, payment and learner support: support@qloudspace.com
- Refund requests: refunds@qloudspace.com
- Privacy requests: privacy@qloudspace.com
- Grievances: grievance@qloudspace.com
- Customer care: +91 91873 18504
02
Operator and Grievance Officer
- Legal operator: Harish N, carrying on business as QloudSpace Academy.
- Designation: Proprietor and Grievance Officer.
- Website: https://www.qloudspace.com
- Email: grievance@qloudspace.com
- Mobile: +91 91873 18504
03
Making a complaint
Include your name and registered contact details, programme and batch timing if applicable, enrolment or provider reference if available, relevant dates, a clear description, appropriate supporting material, and the outcome requested. Do not send passwords, card numbers, CVV, UPI PINs or one-time passwords.
04
Response timeline
QloudSpace will acknowledge a consumer grievance within 48 hours and aim to resolve it as soon as reasonably possible, and within one month where required by applicable law. Missing essential information may cause a delay. Formal grievances receive a trackable reference.
Privacy requests are ordinarily acknowledged within 48 hours and addressed within 30 days, subject to verification, complexity and applicable law.
05
Payment issues
For duplicate debits, failed payments or refund delays, contact support or refunds. QloudSpace will check available QloudSpace and payment-provider records and provide status or reference information. This process does not prevent use of another remedy available under applicable law.