01
Scope
This Policy explains how personal information is handled when you visit the website, request a demonstration, contact QloudSpace, enrol, attend the programme, make a payment, request support or exercise a privacy right.
02
Who is responsible
Harish N, carrying on business as QloudSpace Academy. Privacy requests may be sent to privacy@qloudspace.com or +91 91873 18504.
03
Information processed
Depending on your interaction, QloudSpace may process your name, email, mobile or WhatsApp number, role, experience, programme interests, enrolment details, selected batch, policy choices, enquiries, attendance, participation, feedback and communications.
If a notified session is recorded, the recording may include your display name, voice, video, screen share or chat. Website and hosting systems may also process IP address, browser and device information, requested pages, timestamps, referrer information, diagnostic logs and security events.
04
Payments and card data
The payment provider and its payment partners collect and process payment credentials on its hosted payment page. QloudSpace may receive transaction identifiers, status, amount, currency, date, payment-method category, refund status and limited payer or billing information needed for reconciliation, fraud prevention and support.
QloudSpace does not intend to collect or store full card numbers, CVV, UPI PINs, banking passwords or one-time passwords. Do not send those details to any QloudSpace contact channel.
05
How information is used
QloudSpace uses information to respond to enquiries, arrange demonstrations, process enrolment and payment, deliver classes and resources, communicate joining information, manage attendance and refunds, provide support, secure the service, prevent fraud, enforce the Terms, maintain appropriate business records, comply with law and improve the programme using aggregated or de-identified information.
QloudSpace does not sell personal information. Optional marketing requires separate consent.
06
Sharing
Information may be shared where reasonably necessary with payment providers and their payment partners; website, database and infrastructure providers; live-class, messaging and learner-community providers; identity or form providers; professional advisers; authorities where required by law; or a successor to the business subject to appropriate safeguards.
07
Retention
- Ordinary pre-enrolment enquiries: up to 12 months after the last interaction.
- Optional marketing records: until withdrawal or ordinarily no longer than 24 months without engagement.
- Enrolment, attendance, support and completion records: ordinarily up to three years after the batch ends.
- Payment, refund and accounting records: for the legally applicable retention period.
- Complaint records: until closure and for a reasonable accountability period.
- Recording access: 90 days after the final live session.
08
Security
QloudSpace uses reasonable administrative, technical and organisational safeguards, including access controls, reputable providers, hosted payment redirection and need-to-know access. No online system is completely secure. Incidents will be contained and notified where required by law.
09
Your choices and rights
Subject to applicable law, you may request a summary of your information, correction, deletion where no longer needed, withdrawal of optional consent, cessation of direct marketing, or grievance handling. Email privacy@qloudspace.com from your associated address. QloudSpace may verify identity and aims to acknowledge requests within 48 hours and respond within 30 days.
10
Adults only
The programme and forms are intended for adults aged 18 or older. Contact QloudSpace if you believe a child has supplied information so it can be reviewed and handled appropriately.
11
Cookies and third-party links
Necessary cookies or similar storage may support navigation, forms, security and preferences. If optional analytics or advertising technologies are introduced, this Policy and any required choices will be updated. Third-party links are governed by the third party’s policies.
12
Changes and contact
Material changes will be published with a revised effective date and additional notice where reasonably possible or required.
- General, demo, payment and learner support: support@qloudspace.com
- Refund requests: refunds@qloudspace.com
- Privacy requests: privacy@qloudspace.com
- Grievances: grievance@qloudspace.com
- Customer care: +91 91873 18504